Frequently Asked Questions

I would like to check the status of my order. What do I do?

Please contact Customer Service at 1-800-440-4003
Monday – Friday 8:00 AM to 6:00 PM EST

I received a product that just doesn’t work for me. How can I return it?

We have an unconditional return policy. If for any reason you don’t like the product please fill out the back of the invoice in the Returns Section and mail it to us in resalable condition.
Mail to:
Courage To Change
C/O Karol Media
375 Stewart Rd
Wilkes-Barres, PA 18706-1458

I would love to have Courage To Change attend a conference. What should I do?

We have a very small staff with a very big workload. While we would love to attend many conferences, we just can’t manage it. If we can’t attend your conference, we would be delighted to send some catalogs and door prizes. Please send a detailed email describing the conference, the attendance, the list of attendees, and the address to ship the catalogs and door prizes. To email us, Click Here.

Would you like to see your idea as a product in our catalogs?

PUBLISHING/SUBMISSIONS POLICY & The Guidance Group - Focus of Interest

The Bureau for At-Risk Youth: Drug and Violence Prevention, Life Skills, Character Education, Safe Schools.

Childswork/Childsplay: Therapeutic tools for helping professionals including counselors, therapists, psychologists, social workers, etc. such as games, books, puzzles and dvd’s.

Wellness Reproductions: Life skills publications for teens, adults and older adults.

Courage to Change: Books for all age levels on mental health and wellness.

Military Family Awareness: Books, pamphlets, activity books and posters to help military families cope and succeed in military life.

Manuscript Submissions:
We only accept digital submissions. Printed manuscripts sent to us will not be reviewed or returned. Please send your digital files to submissions@guidance-group.com. Please allow 60 days for a response from us.

If you have a game idea or other idea for a physical product, please describe it in a few short paragraphs,including why it is different from products that have already been published. If you have made a prototype, please include a digital image.

For all submissions, please include a short bio including your qualifications as an expert on the subject of your submissions.

Already Published Books and Product Submissions

Mail published books and products to:
Catalog Product Submissions
Attention: Diane Baur
The Guidance Group
303 Crossways Park Drive
Woodbury, NY 11797

Submitted products will not be returned. Please include complete contact and pricing information.